Return & Refund Policy

Oofos Return & Refund Policy

Return Eligibility and Conditions

At Oofos, we want you to love your purchase. If you need to return an item, please do so within 30 calendar days of delivery.

To receive a full refund, returned items must meet the following conditions:

  • Be brand new, unused, and undamaged.
  • Include all original packaging, labels, inserts, and accessories.
  • Be in a condition suitable for inspection and resale.

Returns missing original packaging or showing any wear or damage will not be refunded.

Non-Returnable Items

Returns are not accepted for the following products:

  • Customized or made-to-order items.
  • Digital products or downloadable files.
  • Gift cards or promotional rewards.
  • Items purchased on clearance or final sale.
  • Items damaged after delivery due to customer misuse or fault.

Order Cancellation

If you wish to cancel your order, please contact us within 12 hours after placing your purchase. Email us immediately at eliasquyim@gmail.com to request cancellation.

Return Shipping and Fees

Customers are responsible for the cost of return shipping unless your product arrived damaged, defective, or incorrect.

Shipping charges for your order are calculated and displayed during checkout.

Refund Processing Timeline

After we receive your return, we thoroughly inspect the package. Approved refunds will be processed and credited back to your original payment method within 7-10 business days. Please note that banking processing times may vary.

Shipping and Delivery Information

  • Order processing typically takes 2-4 business days.
  • Shipping generally ranges from 7-15 business days depending on your location.

Damaged or Incorrect Orders

If your Oofos order arrives damaged, incomplete, or incorrect, please preserve all packaging and contact us without delay via email at eliasquyim@gmail.com. We will assist you promptly to resolve the issue.

Questions?

If you have any questions about your return or refund, please reach out to us at eliasquyim@gmail.com. Your satisfaction is important to Oofos, and we are here to help.