Shipping Policy
At Oofos, we prioritize timely and careful handling of your orders to ensure they arrive at your doorstep without unnecessary delays.
Order Processing
Once payment is successfully confirmed, most orders are processed within 1-3 business days. Please note that processing times may be extended during major holidays or special promotional sales.
Shipping Time and Delivery
After leaving our facility, your shipment typically takes between 7 and 12 business days to arrive. Overall delivery expectations should allow for up to 14 days to account for transit, customs, or carrier-related factors beyond our control.
Shipping Charges
Shipping fees are automatically calculated based on your order details and displayed during checkout so you can review them before completing your purchase.
Shipment Tracking
When your order ships, tracking information will be sent to you. Please allow a short grace period for tracking systems to update with the latest status.
Order Cancellations
You may cancel your order within 12 hours of purchase. If you would like to cancel, please contact us promptly at eliasquyim@gmail.com.
Returns and Refunds
- Returns are accepted within 14 days of delivery.
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Refunds will be processed within 5-10 business days after we receive and inspect the returned product.
Additional Information
Delivery times are estimates and can vary depending on final destination, customs clearance, carrier operations, and unforeseen events such as severe weather or national holidays. We appreciate your understanding should delays arise due to these factors.
If you have any questions or concerns about your order or Oofos’ Shipping Policy, please reach out to us by email at eliasquyim@gmail.com.